Ralakde Ltd Privacy Policy

(incorporation Ralakde And Ralakde Automation)

Here at Ralakde, we’re committed to protecting and respecting your privacy.

This Policy explains when and how we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may update this Policy from time to time so please check occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to sales@ralakde.co.uk or by writing to Ralakde ltd, Customer Engagement, Unit 56 Winpenny Road Parkhouse Industrial Estate East, Chesterton, Newcastle under lyme, ST5 7RH. Alternatively, you can telephone 01782 563377.

Who are we?

Ralakde Ltd, is divided into two sections, Ralakde Phones, and Ralakde Automation. We are based in the Staffordshire, in the UK, and our registered company number is 9757591.

How do we collect information from you?

We obtain information about you when you purchase through our websites, through eBay, or for example, when you contact us about our products and services.

What type of information is collected from you?

The personal information we collect might include your name, address and email address.

If you make a purchase online or over the phone, your card information is not held by us, it is collected by our third-party payment processors, PAY ZONE, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

Passcodes to test the devices in for repair will be required but will be asked for separately and stored away from the device. Only the relevant personnel will have access to these details. We request that all our customers passcode their device when posting them to us, or do a full factory reset to ensure your security and data protection. 

How is your information used?

We may use your information to:

  1. process orders that you have submitted;
  2. to carry out our obligations arising from any contracts entered into by you and us; dealing with entries into a competition;
  3. notify you of changes to our services;
  4. send you communications which you have requested and that may be of interest; process a job application.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations We will hold your personal information on our systems for as long as is necessary for the relevant activity, or for as long as is set out in any relevant contract you hold with us.

 You can request your details to be deleted from our system at any time, providing there is no ongoing work.


Who has access to your information?

We will never sell your information to third parties.

We will not share your information with third parties for marketing purposes.


Third Party Service Providers working on our behalf:

We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments and send you mailings).

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for any other purpose than is deemed necessary.

Please be aware that we will not release your information to third parties beyond our trusted sub-contractors, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crimes.


Third Party Product Providers we work in association with:

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers.

However, we will take steps with the aim of ensuring that your privacy rights continue to be protected. When you are using our secure online checkout pages, your payment is processed by a third-party payment processor, Pay Zone who specialises in the secure online capture and processing of credit/debit card transactions.If you have any questions regarding secure transactions, please contact us.

#A payment service provider (PSP) offers shops online services for accepting electronic payments by a variety of payment methods including credit card, bank-based payments such as direct debit, bank transfer, and real-time bank transfer based on online banking.

Typically, they use a software as a service model and form a single payment gateway for their clients (merchants) to multiple payment methods. Typically, a PSP can connect to multiple acquiring banks, card, and payment networks. In many cases, the PSP will fully manage these technical connections, relationships with the external network, and bank accounts.

This makes the merchant less dependent on financial institutions and free from the task of establishing these connections directly, especially when operating internationally. Your choices You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email at sales@ralakde.co.uk, or telephone on 01782 563377.

How you can access and update your information The accuracy of your information is important to us.

if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: sales@ralakde.co.uk or write to us at Ralakde ltd, Customer Engagement, Unit 56 Winpenny Road Parkhouse Industrial Estate East, Chesterton, Newcastle under lyme, ST5 7RH.: Alternatively, you can telephone 01782 563377 You have the right to ask for a copy of the information Ralakde ltd holds about you (we may charge £5 for information requests) to cover our costs in providing you with details of the information we hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) are put straight into the card machine to process the payment. We do not hold any customer card information.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where you have chosen a password, which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask that you do not share your password with anyone else.

People who use our Live Chat service We use a third-party provider, My Live Chat, to supply and support our Live Chat service, which we use to handle customer enquiries in real time. If you use the Live Chat service we will collect your name, email address (optional) and the contents of your Live Chat session. This information is automatically deleted after a period of 90 days and will not be shared with any other organisations.


Transferring your information outside of Europe

As part of the services offered to you through our websites, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.


Review of this Policy

This Policy was last updated in January 2023.

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